Employee Assistance Program
The Employee Assistance Program (EAP) is a confidential, professional service to help executive, legislative and judicial branch employees and their family members. With EAP you have access to prepaid, professional services to help you deal with problems before they begin to affect your health, happiness or success.
The primary objective of the EAP is to provide a resource for resolving problems in order to retain valued employees and to promote their health and well-being.
The EAP is a valuable tool that is available to employees, managers, supervisors and family members.
EAP services are provided by Employee & Family Resources (EFR), and include assessment, short-term counseling, life coaching and referral to appropriate community agencies. EFR counselors are not state employees. Calls to EFR counselors are confidential within strict legal limits. They will not tell anyone you called or release any information without your written permission unless a legal exception applies. Legal exceptions include child or dependent adult abuse or neglect or life threatening situations.
|EFR's EAP Webcasts|
|EFR offers monthly EAP webcasts. In these 30 minute webcast, EFR will share all the services available to you and your family members through the EAP. There is no cost to participate in these webcasts.Click on the data and time below to register. You will receive log-in information after you register.|
|EFR's Real Life Solutions Newsletter|
|Embracing Civility (April 2013)|
|EFR's Real Life Solutions Newsletter Archives|
EAP counseling services are intended to help people before problems interfere with job performance. Problems for which the EAP can provide help include:
- Alcohol or other drug abuse
- Career struggles/job burn-out
- Death/dying issues
- Financial consultation (budgeting, investing)
- Health or stress concerns
- Interpersonal conflicts
- Marriage or family problems
- Legal concerns (personal, non-employment related)
- Workplace conflicts
Life Coaching Services
Life Coaching services are intended to help you and your family members resolve life issues. You participate in coaching over the Internet and by telephone instead of having in-person appointments with an EAP counselor. If you use coaching services, you will have a trained life coach, a personal, secure website, scheduled telephone sessions with your life coach, and the ability to communicate with your life coach through your personal website. You might find life coaching helpful in dealing with Family Issues, Caring for a Dependent Adult, Couple/Marital Relationships, Grief/Loss, Weight Management, Smoking Cessation, and Work/Life Balance.
These are just a few examples of the types of situations where life coaching might be a good alternative to in-person counseling. Of course, the choice is yours. You can still have face-to-face contact with a counselor if you prefer. Life Coaching services are offered as an alternative to the in-person assessment and brief counseling services that are currently offered.
Help when you need information about finding and using legal assistance.
Provides information about budgeting, investing, and other financial topics.
Critical Incident Stress Debriefing
Helps employees cope with situations such as the death or serious injury of a co-worker or resident.
Appointments with EAP counselors are available some evening and weekend hours, as well as during business hours. You may see a counselor on your own time and no one will need to know. If you need to see an EAP counselor during work time, you will need to:
- Get approval from your supervisor for time away from work.
- Sign a release of information form provided by the EAP counselor. This allows the counselor to confirm your work time attendance with your supervisor. No other information will be released without your written permission.
There is no charge to you for services provided by the EAP. However, EAP services are intended to be short-term in nature.
Counseling services are limited to three (3) sessions with an EAP counselor per incident. If an EAP counselor refers you to other resources for additional help, those resources may charge for their services. EAP counselors will work with you to identify resources that are affordable or that may be partially covered by your health insurance. Life Coaching services are generally provided for up to nine weeks. If you have questions about whether you are covered by the EAP, contact your personnel assistant or district court administrator.
Services for the Iowa Employee Assistance Program are provided by Employee and Family Resources (EFR).
Employee and Family Resources (EFR)
515-244-6090 (in the Des Moines area)
Outside of Iowa: 800-327-3020
Employee and Family Resources website