Human Resources
Employee Assistance Program
State of Iowa DAS Employee Assistance Web site
Sign In Code: E946021
The Employee Assistance Program is a confidential, professional service to help executive. legislative and judicial branch employees and their family members. With EAP you have access to prepaid, professional services to help you deal with problems before they begin to affect your health, happiness or success.
The primary objective of the Iowa Employee Assistance Program is to provide a resource for resolving problems in order to retain valued employees and to promote their health and well-being.
The Employee Assistance Program is a valuable tool that is available to employees, managers, supervisors and family members.
EAP Provider
EAP services are provided by Employee & Family Resources (EFR), and include assessment, short-term counseling, life coaching and referral to appropriate community agencies. EFR counselors are not state employees. Calls to EFR counselors are confidential within strict legal limits. They will not tell anyone you called or release any information without your written permission unless a legal exception applies. Legal exceptions include child or dependent adult abuse or neglect or life threatening situations.
Services Provided by the EAP
Counseling Services
EAP counseling services are intended to help people before problems interfere with job performance. Problems for which the EAP can provide help include:
- Alcohol or other drug abuse
- Career struggles/job burn-out
- Death/dying issues
- Financial consultation (budgeting, investing)
- Health or stress concerns
- Interpersonal conflicts
- Marriage or family problems
- Legal concerns (personal, non-employment related)
- Workplace conflicts
Life Coaching Services
Life Coaching services are intended to help you and your family members resolve life issues. You participate in Coaching over the Internet and by telephone instead of having in-person appointments with an EAP counselor. If you use coaching services, you will have a trained life coach, a personal, secure web site, scheduled telephone sessions with your life coach, and the ability to communicate with your life coach through your personal web site. You might find life coaching helpful in dealing with Family Issues, Caring for a Dependent Adult, Couple/Marital Relationships, Grief/Loss, Weight Management, Smoking Cessation, and Work/Life Balance.
These are just a few examples of the types of situations where life coaching might be a good alternative to in-person counseling. Of course, the choice is yours. You can still have face-to-face contact with a counselor if you prefer. Life Coaching services are offered as an alternative to the in-person assessment and brief counseling services that are currently offered.
Legal Consultation
Help when you need information about finding and using legal assistance.
Financial Consultation
Provides information about budgeting, investing, and other financial topics.
Critical Incident Stress Debriefing
Helps employees cope with situations such as the death or serious injury of a co-worker or resident.
Appointments with EAP Counselors
Appointments with EAP counselors are available some evening and weekend hours, as well as during business hours. You may see a counselor on your own time and no one will need to know. If you need to see an EAP counselor during work time, you will need to:
- Get approval from your supervisor for time away from work.
- Sign a release of information form provided by the EAP counselor. This allows the counselor to confirm your work time attendance with your supervisor. No other information will be released without your written permission.
Cost of EAP Services
There is no charge to you for services provided by the EAP. However, EAP services are intended to be short-term in nature.
Counseling services are limited to three (3) sessions with an EAP counselor per incident. If an EAP counselor refers you to other resources for additional help, those resources may charge for their services. EAP counselors will work with you to identify resources that are affordable or that may be partially covered by your health insurance. Life coaching services are generally provided for up to nine weeks. If you have questions about whether you are covered by the EAP, contact your Personnel Assistant or District Court Administrator.
Contact the EAP
Services for the Iowa Employee Assistance Program are provided by Employee and Family Resources (EFR).
Employee and Family Resources (EFR)
515-244-6090 (in the Des Moines area)
800-327-4692
Outside of Iowa: 800-327-3020
Employee and Family Resources Web site
Site updated 08/18/2009